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How can Greyhound help you?
Assistance is available to passengers with disabilities when they travel within
the Greyhound system. To help us arrange for the proper assistance along the route, please contact Greyhound Lines' ADA Assist Line (800) 752-4841at least 48 hours prior to departure. Pertinent information will be obtained
that will help Greyhound personnel to provide reasonable assistance to
passengers with special needs. If the traveler is unable to provide prior notification, Greyhound will make every reasonable effort to accommodate
the passenger without delaying bus departure schedules.
Traveling Alone
Passengers with disabilities may travel alone on Greyhound if they do not
require assistance with personal services.
Personal Care Attendant May Travel Free (restrictions apply)
When traveling, some passengers with special needs require the services of an attendant. At Greyhound that attendant may be allowed to travel at no
charge. The ADA Personal Care Attendant ticket will be issued only to the personal care attendant and only at the time of travel and tickets are only
one-way. Passengers requiring a return ticket for their PCA must obtain one
from the returning location on the day of travel. The attendant must be capable of providing the required assistance.
If an adult PCA is traveling at no charge with a minor who has a disability, the
minor is charged a full adult fare. (**Inquiries regarding restrictions of minors
traveling with disabilities should be directed to Greyhound ADA Customer Assistance - ADA Assist Line (800) 752-4841.)
Proof of Disability
In accordance with federal regulations and in keeping with Greyhound Lines' desire to foster positive relations with our customers, proof of disability is not
required.
Service Animals
Service animals may travel with people with special needs. The service animal is the responsibility of its owner and must be under the control of its
owner at all times (i.e., by leash, harness, carrier, etc.). The service animal is
to ride in the coach within the passenger's "space." Service animals may not
travel in the aisle or in a seat. Greyhound reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of
other passengers or Greyhound personnel.
Priority Seating
Passengers may sit where it best suits their needs. Priority seating is available for individuals with disabilities. The front seats on either side of the
coach are designated as priority seating. If these seats are taken, the bus
driver should ask the seated passenger to move to another seat. If refused,
Greyhound personnel cannot displace the seated passenger. Passengers with disabilities will then be seated
as close to the front as possible and moved forward as seats become available.
We Handle Assist Devices with Care
Assist devices are allowed inside the coach when they can be safely stowed in the overhead passenger compartment. In
cases where assist devices cannot be safely kept in the coach they will be stowed in the baggage
compartment. You should receive a claim check for any assist device(s) stowed in the baggage compartment. Under the federal
baggage tariff, if an item checked as luggage is damaged or lost, a maximum reimbursement of
$250.00 is allowed per claim check, per adult ticket. For additional coverage
please see a Customer Service Agent. If needed (and at no charge to the passenger), Greyhound will disconnect the
battery from an electric wheelchair, place the battery in a battery box, and store it in the baggage
compartment as required under U.S. Department of Transportation (DOT) regulations. Please be aware that the maximum allowable
baggage size is 33 x 33 x 48 or 24 x 53 x 74. Assist devices that exceed these dimensions will
not be accepted. Please allow sufficient time for disassembling and storage
of any assist device requiring special handling. This will assist in preventing
travel delays.
Rest Stop Assistance
If necessary, when the bus is at a scheduled stop, the driver or other Greyhound representative will be pleased to assist
with any reasonable request.
At Greyhound, We Meet Special Needs in Special Ways
The people at Greyhound go the distance to make travel a pleasant and convenient experience for passengers with
disabilities. Our drivers and station personnel have been trained to recognize and meet the varied needs
of passengers with disabilities. Greyhound personnel will provide assistance
with boarding/alighting buses, luggage, transfers, stowage and retrieval of
assist devices and other times as reasonably required.
We at Greyhound are dedicated to helping our passengers in any way we can, whether someone is traveling alone, with a
personal care attendant, using assist devices, or accompanied by a service animal.
How Was Your Trip? We'd Like to Know
Following your trip with Greyhound, we encourage you to rate our performance. Let us know if there are any areas in
which our services for passengers with disabilities can be improved.
Contact Us
To arrange assistance for travel with Greyhound, please call:
(800) 752-4841 (To arrange travel assistance)
(800) 531-5332 (Spanish/Espaņol)
(800) 755-2357 (Greyhound corporate ADA offices)
(800) 345-3109 (TDD/TTY) |
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