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What do I do if the sliding door is on the outside?
Doormate will not work on an outside slider.
How large a door will it open?
There is virtually no limit to the size of door that Doormate will
operate on, however, the maximum length of travel is 32", enough for
any wheelchair to pass through.
Is it UL approved?
Yes. Doormate is both UL and CUL approved.
How do I get back in if the
power is out?
Doormate runs on a heavy duty battery, similar to those used in
emergency lighting systems. It will keep Doormate powered for several
hours during your blackout.
How long is it guaranteed for?
All registered Doormates are guaranteed for one year from date of
purchase.
How long does it take to
install?
A first time install is usually done in about an hour or a pro install
in 20 or so minutes.
Does it run on a chain?
No, Doormate's security enhanced features are a result of a solid
steel threaded screw drive. This system helps prevent the door from
being both lifted out of the track or forced open.
Can I work the door manually?
Doormate comes with a quick release latch.
How long does the battery last?
We recommend the battery be replaced once a year.
What do I do with my screen
door?
Since Doormate closes and locks your door with every use, you can
slide your screen door to the other side.
What is the longest Doormate
will stay open without closing automatically?
Doormate offers a choice of automatic closing times from 0 seconds to
30 seconds, or it can be set to stay open independently.
Is there a motion sensor for it?
Doormate is not available with a motion sensor. Unlike commercial
door operators, motion sensors would be a disruption in the home every
time someone walked by the door.
Do I still need to lock my door?
One
can always lock the door, however, this will disable Doormate.
What colors does it come in?
White
Does it need any maintenance or
service?
Doormate needs no regular maintenance.
Does it matter if my slider is
on the right or the left?
Yes there are two models available for right or left.
What happens if it closes on
someone?
Doormate's powerful onboard microprocessor senses stoppage in either
direction and will back off the door.
Can I tell if some is coming
into my home if I'm upstairs?
Yes, Doormate can be programmed to beep while in operation.
Will Doormate alert me if there
is a guest at my back door?
Yes, when Doormate is in secure mode, pressing the outside access
remote will cause Doormate's internal bell to activate.
What do I do if I have double
sliders?
In
some very cold climates some doors with double sliders are installed.
We suggest using only the first door though out the warm patio season
and closing the second door manually during the winter months.
Does it get in the way of my
blinds?
Doormate's low profile design tucks neatly behind most blinds. Most
valences are designed to extend your blinds out from the wall if extra
space is needed.
Can I take the Doormate system
with me if I move to another house?
Yes, Doormate can be removed and moved when you move.
Can the door be left open?
Yes, Doormate can be programmed to allow the door to stay open.
Can it be mounted above the
door?
No,
because patio doors slide on bottom mounted wheels, top mounting the
Doormate would cause the door to rock or vibrate.
Do I need to give out the PIN
number to guests to come into my home using the numeric keypad?
No, when Doormate is in unsecured mode, pressing the "#" key will
allow your guests unrestricted access.
Does my garage door remote work
on Doormate?
No,
Doormate operates on a different frequency than most garage door
openers.
When using the Pet Prox can
someone steal my dog to get in my house?
No,
when Doormate is in restricted mode or if Pet Prox's receiver is
turned off, the Keyless Pet Tags will not operate the door.
What do I do if I have more than
one pet?
Pet
Prox is supplied with two Keyless Pet Tags and others are available
separately.
How does my pet get back inside?
Pet
Prox's receiver senses your pet on both sides of the door.
What happens if my dog lies down
beside the door?
With Pet Prox's sensitivity adjustment your pet can lie down next to
the sliding door without continuous activation.
Will my dog run in and out all
day long?
Most pets acclimatize to the freedom and will go in and out less
frequently as time goes on |
